Frequently Asked Questions (FAQ)
Order Issues
If you receive an incorrect order, please notify us immediately through our Support Portal for assistance. We’ll resolve the issue promptly.
For damaged items during transit, follow the instructions included in your shipping package to initiate a replacement or refund.
If tracking shows “delivered” but your package is missing, check with neighbors or your local post office. If unresolved after 24 hours, contact support within 3 days of the last tracking update.
Payment Methods
We accept:
- Credit/debit cards (Visa, Mastercard, Amex, Discover, Diners Club)
- Digital wallets (Apple Pay, Google Pay, Meta Pay, Amazon Pay)
- Installment plans via ShopPay/Affirm.
Shipping
- Free Shipping: For orders $99+ to the U.S. 48 states. Otherwise, a flat rate of $6.49 applies.
- International Shipping: Costs calculated at checkout based on weight. Delivery times vary by customs processing.
- Processing Time: Most orders ship within 1 business day. U.S. delivery takes 1–5 days; international estimates display at checkout.
- Tracking is provided via email once shipped.
Returns
Refer to our Return Policy for details on eligibility, prepaid labels ($9.95 for U.S. returns), and 120-day return window.
Gift Orders
- Enter the recipient’s address at checkout.
- Add a personalized note in the cart—pricing details are automatically hidden for gifts.
For more assistance, visit the Help Center on our website.