Return Policy

Easy Returns Process

You can conveniently initiate your return using our Online Returns Portal. Customers in the contiguous United States (US 48) have the option to purchase prepaid return shipping labels, while all customers may arrange their own return shipment if preferred.

You have 120 days from the date of purchase to initiate a return.

Prepaid Return Labels

  • Available for $9.95 per order (US 48 only).
  • Most items are eligible, except:
    • Sauna Buckets
    • Steamers/Juicers
      For these excluded items, you may still return them by arranging your own shipping.

Return Conditions

To qualify for a refund or exchange:

  • Items must be unused, in original condition, with tags and packaging intact.
  • We are not responsible for damage during return transit—please pack fragile items securely.

Refunds & Processing

  • Refunds are issued within 2-7 business days after we receive and approve your return.
  • Original shipping costs are non-refundable.

Exchanges

We offer size exchanges for:

  • T-Shirts
  • Sweatshirts
  • PaaPii Clothing
  • Lahtiset Slippers

For other exchanges, we recommend returning the item and repurchasing the desired product.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please submit photo proof within 5 days of delivery for a refund or replacement.

For more details, visit our Help Center on the website.